joya9's Privacy Policy
We take your personal information seriously. Read this policy to learn how joya9 collects, stores, and keeps your data secure.
Introduction & Purpose
joya9 is a trusted online gaming and betting platform built with Bangladesh users in mind. We believe that protecting the privacy of our members' personal information is a fundamental responsibility. This Privacy Policy ("Policy") will clearly explain what kind of information joya9 collects, what it is used for, who it may be shared with, and what steps we take to keep your information secure.
This Policy applies to the joya9 website, mobile platform, and all related services. By using joya9's services, you are considered to have agreed to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services.
This Privacy Policy may be updated from time to time. If there are any significant changes, we will notify you through our platform.
What Information We Collect
1.1 Information Collected Directly from You
When you register with joya9 or use our services, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Username and password (stored in encrypted form)
- National ID card or similar identity document details (for identity verification)
- Payment information for deposits and withdrawals (bKash, Nagad, Rocket, bank account)
- Address and location information
1.2 Automatically Collected Information
When you access our platform, our system automatically collects certain technical information:
- IP address and device type
- Browser type and version
- Operating system details
- Session duration and page visit details
- Data collected through cookies and similar tracking technologies
- Log files and information related to usage patterns
1.3 Information Collected through Third Parties
We work with certain third-party service providers for payment processing and identity verification. These providers exchange the necessary information through secure encrypted channels. This type of data collection is always carried out on the basis of your consent.
Purpose of Data Use
joya9 uses collected information only for the following legitimate purposes:
- To complete account registration and identity verification
- To process deposits, withdrawals, and transactions
- To provide members with bonuses, rewards, and promotional benefits
- To operate customer support services
- To ensure platform security and fair play
- To meet applicable legal obligations
- To detect and prevent fraudulent activity
- To improve our service quality and enhance user experience
- To send important service-related notifications (only with your consent)
- To enforce responsible gaming policies
joya9 never sells your personal information to third parties. Our business model is built on the trust of our members.
Data Sharing & Disclosure
3.1 When Information May Be Shared
joya9 strictly ensures data confidentiality. However, specific information may be shared in the following limited circumstances:
- Payment Processors: Required payment information is shared with bKash, Nagad, Rocket, or banking partners to complete transactions.
- Identity Verification Services: Limited information may be shared with identity verification providers in the interest of account security.
- Legal Obligations: Information may need to be provided in response to a court order or a lawful request from a government authority.
- Fraud Prevention: Limited information may be shared with relevant authorities to detect fraud or prevent money laundering.
- Business Transfer: In the event of a sale or merger of any part of joya9's business, necessary information may be provided to the relevant parties; however, you will be notified in advance in such cases.
3.2 What We Never Do
- Your information is never sold to any advertiser or third-party marketer.
- Your information is not used for promotional purposes without your consent.
- Details of personal transactions are not shared with unrelated third parties.
Data Protection & Security
4.1 Technical Security Measures
joya9 uses industry-standard security technology to protect your personal and financial information. Our security infrastructure includes:
- SSL (Secure Socket Layer) encryption — for all data transfers
- Storage of sensitive information using 256-bit encryption technology
- Regular security audits and vulnerability assessments
- Two-Factor Authentication support
- Automated suspicious activity detection system
- Data storage in secure data centers with regular backups
4.2 Your Role
Alongside our technical safeguards, taking a few precautions on your end will keep your account even more secure:
- Use a strong and unique password and change it regularly.
- Never share your password or login details with anyone.
- Log out properly after using a public or shared device.
- If you notice any suspicious activity, notify our support team immediately.
Cookies & Tracking Technologies
5.1 What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. joya9 uses cookies for the following purposes:
- Essential Cookies: To maintain your login session and ensure the platform's core functionality.
- Functional Cookies: To remember your preferences (such as language selection) and provide a personalized experience.
- Analytics Cookies: To collect statistical data for understanding platform usage, which helps us improve our services.
- Security Cookies: To prevent fraudulent activity and unauthorized access.
5.2 Cookie Controls
You can control or disable cookies through your browser settings. Please note, however, that disabling essential cookies may cause some important features of the joya9 platform to not work properly.
Data Retention Period
joya9 retains your information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations. In general:
- Information for active accounts is retained for as long as the account remains active.
- Financial transaction records are kept after account closure for the period prescribed by applicable law.
- Security logs and fraud prevention data are retained for a limited period.
- Once the designated period has ended, information is securely deleted or anonymized.
Contact our support team to close your account. Legitimate requests to delete information can also be submitted through the support channel.
Your Rights
7.1 Right to Access and Correct Information
You have the following rights regarding your own personal information:
- Right of Access: The right to know what information we hold about you.
- Right of Rectification: The right to request that incorrect or incomplete information be corrected.
- Right to Erasure: Beyond legal obligations, the right to request deletion of your information in specific circumstances.
- Right to Restrict Processing: The right to request that processing of your information be restricted in specific circumstances.
- Right to Withdraw Consent: The right to withdraw consent given for marketing communications at any time.
7.2 How to Exercise Your Rights
To exercise any of the rights above, please contact our customer support team. We will respond to your request within a reasonable timeframe. In some cases, additional information may be requested to confirm your identity.
Please note that some information may not be possible to delete for legal or regulatory reasons.
Protection of Minors
joya9 strictly provides services only to individuals aged 21 or older. We do not knowingly collect or store information from any person under the age of 21. If we are informed that a minor has used our platform, we will immediately close that account and delete the associated information.
If you believe that a minor has opened an account on our platform, please notify our support team immediately.
joya9's services are for individuals aged 21 or older only. Learn more about responsible gaming on our Responsible Gaming page.
Policy Changes & Updates
joya9 reserves the right to amend or update this Privacy Policy as needed. If there are any significant changes to the Policy, we will notify you in the following ways:
- A clear notice will be published on the website.
- A notification may be sent to your registered email address.
- The date of the change will be noted at the top of the Policy.
Continuing to use joya9's services after any changes will be considered as your agreement to the updated Policy. We therefore recommend visiting this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please feel free to contact our support team. We are ready to assist in both Bengali and English.
We will do our best to respond to your privacy-related requests as quickly as possible.